Problems & Solutions

Problems and Solutions

      Customer Service is a need in Home Depot. It is a value to the company to have employees assist each customer to fulfill their need and leave them wanting to return again. As things happen, people cannot control everything that happens and from time to time there are incidents involving customers displeased with the service they have received, many of which are posted on the Home Depot yelp review site. This is a problem because this gives potential new customers not wanting to go to Home Depot and could possibly go to our competitors. Customer service is one of the most important things a company should strive for, it is the customer satisfaction that makes the company grow.

Another issue is Quality, some issues involved are lack of knowledge of a product, suggesting the wrong product or simply trying to find a product. Some customers may be impatient, but one must always be calm and collective when assisting anyone. These issues can be simply resolved by proper training and great leadership to provide the best quality a customer can receive.

Some solutions for Home Depot to follow is they should invest in employee training to improve their quality over web-based shops. Giving the employees knowledge of what they are presenting to the customers. Continue to stay up to date on new technologies in order to enhance the customer experience. With our society rapidly changing in technology, companies need to stay up to date in order to survive in the business world. Focus on getting the task done once and correctly the first time to increase the quality of labor and decrease labor cost. Incidents have occurred when a service was not done properly, leaving customers dissatisfied and having to waste more time for the service to be done. This is unprofessional, and another company will swoop in and gain those customers loyalty, which is something Home Depot should not risk. And lastly, to train employees to know the product in their zones to increase customer service by getting involved and explaining the product to their best capabilities for the customer.